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Make the customer a hero

Companies are then supported by a loyal customer base when they create a thoroughly compelling customer journey.

Questions that move customers in this context:

  • What does the Customer Journey of our customers look like today and in the future?
  • How can we actively and individually manage positive customer experiences?
  • What services does our customer expect in the future?
  • How do we inspire and inspire our customers today and tomorrow?
  • How do we increase customer satisfaction at individual touchpoints?



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