Cultivate the relationshipCompanies become aware of the changing customer needs very strongly and unfiltered by the customer, as soon as they maintain the closest possible relationship and a true relationship with their customers.
Questions that move customers in this context:
- How satisfied are our customers really?
- What can we do with inactive customers?
- How can customers be emotionally attached to our company and its products?
- How do we encourage customers to buy again or upsell?
- Which methods and concepts for customer loyalty will work in the future?