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Cultivate the relationship

Companies become aware of the changing customer needs very strongly and unfiltered by the customer, as soon as they maintain the closest possible relationship and a true relationship with their customers.

Questions that move customers in this context:

  • How satisfied are our customers really?
  • What can we do with inactive customers?
  • How can customers be emotionally attached to our company and its products?
  • How do we encourage customers to buy again or upsell?
  • Which methods and concepts for customer loyalty will work in the future?



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