A new era is developing. The “Age of the customer”.
This change opens up new opportunities for businesses that embrace a new culture, a culture of customer focus.
In this article you will find some initial impulses for yourself, your team and above all your customers.
Surely you already have extensive information on your customers. Be it from existing customer relations, past sales or potential costumers in the pipeline…
Organize this information to meet emerging needs in real time.
For that, build a customer-information-system that provides you with exactly the information you need.
The information on your customers has to be readily prepared for and be available to your team members.
Not only in sales, marketing and customer success, but also in product development.
Give detailed attention to statements made by your customers, as these can serve as neutral feedback and even offer chances to increase profitability. Use this feedback to make better and well-founded decisions for your team.
Get our new tractionwise whitepaper on customer centricity.
Enriched by numerous expert experiences of the real life economy.
As a Growth Marketing expert and Customer Developer I experience the importance of customer concentrated company cultures on a daily basis.
By connecting agile testing and optimizing-processes you will get your growth fully on track.
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This service is not only available because of the current corona situation.
But right now it is more important than ever, together and for each other.